OVERVIEW

Welcome to Narroti! The terms “we”, “us” and “our” refer to Narroti, operated by SUAZ FZCO, Dubai, United Arab Emirates. Narroti operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Narroti is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, or that you have given your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, telephone number, billing, payment and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colors, including the appearance of colored contact lenses, may differ depending on your natural eye color, lighting conditions, screen, device settings and other individual factors.

Product images are provided for illustrative purposes and actual results may vary.

We do not warrant that the appearance or quality of any products or services purchased by you will exactly match photographs, digital representations or other materials displayed in our online store.

All descriptions of products are subject to change at any time without notice at our discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region or jurisdiction.

Customers are responsible for following all instructions supplied with our products. Contact lenses must be handled hygienically and used appropriately. If you experience pain, redness, irritation, blurred vision, unusual discomfort or any other adverse reaction, discontinue use immediately and consult a qualified eye-care professional.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase products from Narroti. We reserve the right to accept or decline an order for legitimate business, payment, availability, fraud-prevention or legal reasons.

An order is not considered accepted until it has been confirmed by us. Payment must be successfully received or authorized before an order can be processed.

Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, cancellation or modification may no longer be possible.

If we decline, modify or cancel an order, we may attempt to notify you using the email address, telephone number, billing information or other contact information supplied with your order.

Purchases are subject to our Refund Policy.

Unless otherwise agreed by us in writing, products purchased through our store are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts, offers and promotions are subject to change without notice.

The price charged for a product will be the price displayed and confirmed during checkout at the time the order is placed, subject to correction of obvious pricing or technical errors.

Applicable shipping charges, taxes, customs duties, import charges or other fees will be displayed or applied where required.

You agree to provide current, complete and accurate purchase, payment and account information.

You represent and warrant that any payment information you provide is accurate and that you are authorized to use the selected payment method.

Where cash on delivery is available, you agree to provide accurate delivery information and to accept and pay for the shipment according to the order confirmation and applicable delivery terms.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by shipping carriers, incorrect customer information, customs procedures, governmental authorities, force majeure events or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information, including a valid telephone number where required for delivery.

If delivery cannot be completed because the customer supplied incorrect or incomplete information, refused the shipment, or could not reasonably be contacted, additional shipping or handling charges may apply where permitted by law.

Risk of loss and responsibility for the products will transfer in accordance with applicable law and the terms of the relevant delivery arrangement.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, trade names, logos, text, graphics, photographs, product imagery, videos, audio, designs, website layouts and other content, are owned by or licensed to Narroti, SUAZ FZCO or their respective licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

Without prior written permission, you may not reproduce, distribute, modify, republish, sell, commercially exploit or create derivative works from protected material available through our Services.

The Narroti name, logo, product names, designs and associated branding are trademarks or other intellectual property belonging to SUAZ FZCO or its licensors.

Shopify’s name, logo, product names and associated marks belong to Shopify or its affiliates. All other trademarks appearing through the Services remain the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to tools, integrations or services offered by third parties.

We may not monitor or control these third-party services. To the extent permitted by applicable law, access to such tools is provided on an “as is” and “as available” basis.

Your use of third-party tools is subject to the terms and policies of the relevant third-party provider.

We may introduce additional features, tools and resources in the future. Unless otherwise stated, such features will form part of the Services and be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites, services or functionality provided by third parties.

We are not responsible for the content, availability, security, accuracy or practices of independent third-party websites.

If you access a third-party website, you should review its applicable terms and privacy policies before providing personal information or completing a transaction.

Questions concerning products or services provided directly by a third party should be addressed to that third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Narroti is powered by Shopify, which provides technology that enables us to operate our online store and provide the Services.

However, purchases made through our store are transactions directly between you and Narroti/SUAZ FZCO, unless expressly stated otherwise.

Shopify is not the seller of Narroti products and is not responsible for the products sold by Narroti, subject to any rights or obligations that cannot legally be excluded.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy and applicable data protection laws.

Because our online store is powered by Shopify, Shopify may process certain personal information in connection with your access to and use of the Services.

Information may also be processed by payment providers, delivery partners, analytics providers, advertising platforms and other service providers where necessary to operate the Services.

Please review our Privacy Policy for further information regarding how personal information is collected, used, stored and shared.

SECTION 11 - FEEDBACK

If you voluntarily submit reviews, ideas, suggestions, photographs, comments or other feedback (“Feedback”), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, publish, display and distribute that Feedback for purposes connected with operating, improving and promoting our Services, to the extent permitted by applicable law.

You represent that you have the necessary rights to submit such Feedback and that it does not violate the rights of another person.

We may moderate or remove Feedback that violates applicable law, these Terms or the rights of third parties.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Information available through the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or delivery times.

We reserve the right to correct errors and update information at any time.

Where an obvious error affects an order that has already been submitted, we will handle the matter in accordance with applicable consumer protection laws.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

(a) violate applicable laws or regulations;

(b) infringe intellectual property or other rights;

(c) transmit malicious software or harmful code;

(d) engage in fraud, phishing, impersonation or deceptive conduct;

(e) harass, threaten or abuse another person;

(f) collect personal information unlawfully;

(g) interfere with the security or normal operation of the Services;

(h) bypass technical security measures;

(i) use the Services in a manner that causes unreasonable disruption or damage; or

(j) engage in any other activity prohibited by applicable law.

We reserve the right to restrict or terminate access where reasonably necessary to protect our business, customers, systems or legal rights.

SECTION 14 - AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots, agents or similar technologies may not access or interact with the Services in a manner that violates applicable law, bypasses security measures, disrupts the Services or misrepresents the nature of the interaction.

We may implement reasonable technical measures to protect the Services from unauthorized automated access.

SECTION 15 - TERMINATION

We may suspend or terminate access to the Services where permitted by law, including in cases involving fraud, misuse, security risks, violations of these Terms or unlawful conduct.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature are intended to survive termination will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that the Services will always be uninterrupted, error-free or available.

Nothing in these Terms excludes or limits any warranty, consumer right or statutory protection that cannot lawfully be excluded or limited.

SECTION 17 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Narroti, SUAZ FZCO and their directors, officers, employees, affiliates, agents, contractors and service providers will not be liable for indirect, incidental, special or consequential losses arising from use of the Services or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any mandatory consumer protection rights.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Narroti, SUAZ FZCO and their affiliates, directors, officers, employees, agents, contractors, licensors and service providers against third-party claims arising from your unlawful use of the Services, violation of these Terms or infringement of third-party rights.

This provision does not limit any mandatory rights available to consumers under applicable law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Failure by us to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies expressly incorporated by reference, constitute the agreement governing your use of the Services.

SECTION 21 - ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

We may assign or transfer our rights and obligations in connection with a corporate restructuring, merger, acquisition, sale of business or similar transaction, subject to applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide the Services are governed by the applicable laws of the United Arab Emirates and, where applicable, the laws and regulations of the Emirate of Dubai.

Nothing in this section deprives a consumer of mandatory protections or jurisdictional rights available under applicable consumer protection laws.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service on this page.

We may update or modify these Terms from time to time by publishing an updated version on our website.

Where required by applicable law, we will provide appropriate notice of material changes.

Continued use of the Services following the effective date of updated Terms constitutes acceptance of those Terms to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION

Questions regarding these Terms of Service, orders, products or our Services may be sent to:

Narroti
Operated by SUAZ FZCO
Dubai, United Arab Emirates
Email: info@narroti.com

Website: www.narroti.com

© SUAZ FZCO. Narroti. All rights reserved.